Shipping policy

We are committed to delivering your favorite stuffed toys, plushies, and gifts as safely and efficiently as possible.

Order Processing

Orders are processed after they have been successfully placed and payment has been confirmed. Processing times may vary depending on order volume, product availability, weekends, and public holidays.

Shipping Times

Estimated delivery times depend on your delivery location, shipping method, and carrier. Any delivery estimates displayed at checkout are estimates and are not guaranteed unless expressly stated.

Unexpected delays may occur due to weather conditions, customs inspections, carrier disruptions, or other circumstances beyond our control.

Shipping Costs

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

Order Tracking

If tracking information is available for your shipment, it will be provided once your order has been dispatched. Tracking updates may take some time to appear.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information. Please contact us immediately if you notice an error in your shipping address. We cannot guarantee changes once an order has been processed or shipped.

Lost, Delayed, or Damaged Shipments

If your package is delayed, appears lost, or arrives damaged, contact us with your order details so we can help investigate the issue.

International Shipping

International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country. Unless otherwise stated, these charges are the customer's responsibility.