Refund policy

We want you to be happy with your purchase. If you are not completely satisfied with your stuffed toy or plushie, please review our return and refund policy below.

Return Eligibility

To be eligible for a return, items must be unused, in their original condition, and returned with their original packaging where applicable. For hygiene and safety reasons, certain products may not be eligible for return if they have been opened, used, or damaged after delivery.

Please contact our customer support team before sending any item back.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible. Include your order details and clear photographs of the issue so we can review your request and determine an appropriate resolution.

Depending on the circumstances, we may offer a replacement, refund, or another suitable solution.

Refunds

Once an approved return has been received and inspected, we will notify you of the outcome. If your refund is approved, it will be processed to your original payment method, subject to your payment provider's processing time.

Original shipping charges may be non-refundable unless required by applicable law or the circumstances of the return warrant otherwise.

Exchanges

If you receive a defective or incorrect product, contact us to discuss an exchange or replacement. Exchanges are subject to product availability.

Order Cancellations

If you need to cancel an order, contact us as soon as possible. Orders that have already been processed, packed, or shipped may not be eligible for cancellation.